Legal
Cancellation and refund policy
This policy covers the enquiry service on this website and the arrangements that follow it.
Before confirming travel, ask for the written supplier terms, total price, payment instructions and cancellation conditions for your specific trip.
Nothing is paid on this website
There is no checkout here and no payment is collected. Sending an enquiry costs nothing, so there is no fee from this site to cancel or refund. All payments happen directly with EZ Travel.
Cancellation terms for a confirmed trip
Once travel is confirmed, the cancellation rules come from the suppliers whose services were booked: airlines, hotels, transport providers and activity operators. These rules set out whether a cancellation is allowed, any penalty, and whether a refund or a travel credit is available. They are usually stated on the confirmation a designer sends you.
How to cancel
- Tell your designer in writing as early as you can, using the same WhatsApp thread the trip was arranged in.
- The cancellation takes effect when the designer confirms it in writing, not when the message is sent, because some suppliers have cut-off times.
- Where a supplier allows a refund, the amount returned depends on how far ahead you cancelled and the supplier’s own terms.
Service fees
Initial enquiries are free. Any planning, cancellation or other service fee must be disclosed and agreed with you in writing before it applies.
Refund timing
Processing time depends on the supplier and payment method. Ask for the expected timeline when requesting a refund and keep the written acknowledgement. Any amount due depends on the terms of your booking.
When a refund is not available
Some arrangements are non-refundable or non-transferable, including many promotional fares, certain hotel rates, and permits or tickets issued in a traveller’s name. Where that applies to your trip, the designer will say so before you confirm, not afterwards.
Changes you request
Asking to move dates, change a name or upgrade a room is treated as a change rather than a cancellation. Whether it costs anything depends on the supplier’s rules and on the fare or rate that was booked.
Cancellations we have to make
If a supplier cancels or a situation outside our control makes the trip impossible, the designer will tell you as soon as we know, offer the alternatives the supplier allows, and pass on any refund the supplier issues.
Contact
To cancel or ask about a refund, message your designer or call +91 70300 55255.